CHIEF EXECUTIVE OFFICER
Sam Falletta is the CEO of Incept, where he has been responsible for the development and execution of successful customer acquisition and retention strategies for some of the largest brands in the world including Microsoft, Ford, Honda, and the American Red Cross. Under Sam’s leadership, Incept has grown consistently over the last decade and has been recognized as one of the top workplaces in NE Ohio by Workplace Dynamics several times.
In addition to his work at Incept, Sam is active in the community as the founder of TEDxAkron and a board member of several local and national nonprofit organizations. He is an active speaker on the topics of customer experience and employee engagement.
Sam has also been recognized as a recipient of Smart Business's Smart 50 Award, The University of Akron's Frank L. Simonetti Distinguished Business Alumni Award, named to the 2017 Northeast Ohio 'Who To Watch' list by Smart Business Magazine, the Professional Association of Customer Engagement’s Spirit of Philanthropy and CXE Community Impact Award, Workplace Dynamics Top CEO of a Mid-sized Company, and the Smart Business Spirit of Entrepreneurship Awards, along with several growth awards for Incept.
Sam loves to travel internationally, attend sporting events and concerts, and spend time with his wife and two children at their home in Green, Ohio.
CHIEF GROWTH OFFICER
Darren is an innovative and entrepreneurial business leader with a proven record of driving profitable growth. His career has been spent leading, growing and scaling businesses across multiple markets.
Darren spent over 12 years at PerkinElmer where he was Vice President of three business units. Darren spent the next 3 years of his career as Chief Operating Officer for Cleveland HeartLab, helping drive a successful exit to Quest Diagnostics. In January, 2018 Darren accepted a role as Chief Growth Officer for Incept. Darren has a unique ability to build high performing teams that drive profitable growth.
Darren holds a M.B.A. (Organizational Leadership) from the University of Findlay and B.S. (Computer Science) from Youngstown State University.
Darren is a lifelong NE Ohio resident that is passionate about his family and his community.
VP, CLIENT RESULTS
With over 20 years of contact center experience, Billie serves Incept’s clients through campaign construction and strategic implementation and remains involved with every blood center engagement. She is the chief auditor for all existing blood center clients and prospective client organizations. Billie presents annually at a host of industry events and has made herself an invaluable strategic asset for client organizations. In addition to her hands-on approach to client management, she serves on the American Red Cross Stark and Muskingum County Chapter board, ADRP Marketing and Communications Committee, the InceptGives Charitable Fund Board and collaborates with the Cesar E. Chavez National Blood Drive initiative and the Safe Blood for Africa research project. She is a member of AABB and Vistage International.
Dave’s journey with Incept began in 1998 by making calls for our business-to-consumer clients as part of our management trainee program. He was quickly identified as a leader and began to manage our evening shift. Much of Dave’s experience came from managing the launch of MSN 8 for Microsoft, numerous customer satisfaction programs in partnership with Ford, General Motors, and Honda, as well as a variety of lead generation and customer acquisition campaigns for both nonprofit and for profit clients. During the early 2000s, Dave was an integral part of growing Incept’s client base. For the last 12 years, he has focused on building company culture and overseeing all aspects of our Operations team, from hiring and training to Quality Control, Human Resources, and Contact Center Results.
Business Development Manager
Timothy’s Incept story began in 2013, when he joined the team of Conversational Marketing Experts who specialized in customer retention for one of Incept's largest e-commerce clients. He took a hiatus in 2014-2015 to teach English in Korea and to travel the world with his wife. Timothy returned to Incept in 2015 to lead the sales strategy for a new division called Incept Grows. In this role, Timothy is responsible for building relationships with small to medium-sized businesses throughout Northeast Ohio and help them increase their top of the funnel sales activity.
Caleb started at Incept as an Account Growth Specialist in 2016, but brought with him more than 11 years of sales experience. He quickly gained success on several different client programs and jumped to the head of the pack in terms of delivering results and client satisfaction. In early 2017, Caleb began transitioning to a client support role where he helped strategize with clients and improve program results. His success led to a third promotion - Operations Manager.
Caleb enjoys spending times with his family, golfing, playing video games, and singing. Fun fact - he recently won Canton Idol!