Should associations co-source their member engagement?

Should associations co-source their member engagement?

I’ve spoken with a number of Directors of Member Relations at various associations. One of them was one of an eight-member staff. Another works with 17 other people, and a third works with more than forty staff members in the corporate headquarters of an international organization. Their member engagement goals for 2016 vary, and their strategic marketing initiatives are vastly different, but the one thread that connects them all together is the need for a more focused member retention strategy. The ways they’ve done it before – sharing responsibilities between staff with already-full plates, sending out email reminders that may or may not get opened, or bringing on part-time temps or interns for targeted, short-term campaigns – are simply not as fruitful as they need to be. The result is associations bleeding members at a faster rate than they can recruit, which means annual revenue falls, budgets get squeezed, and strategic initiatives get bottle-necked, sending them on a year-after-year downward spiral.

Hiring for Inside Sales vs Co-sourcing

Hiring for Inside Sales vs Co-sourcing

When a leader has made the decision to add inside sales resources, there’s an adrenaline factor.  The pent-up demand in the market that is about to bust out.  The flood gates are going to open and your rainmakers (closers, best salespeople) are going to be drowning in buyers.

Then someone in the process has to translate that to an execution plan. Buhm Buhm Buuhhhhhhm.  This post is designed to be a pre-think teaser to a critical point in the plan, internal vs. co-sourced inside sales resources.

Get your rising-star sales person their batting practice

Get your rising-star sales person their batting practice

Picture your short-tenured, high-potential sales person working on a close.  He’s at the critical end of a challenging sales process with a big prospect.  This prospect has great strategic value and a revenue potential to match.  Now listen to your stomach.  Are you nervous that your experienced closer isn’t having that conversation?  Or are you excited at the opportunity the new guy is getting at this moment?  Yes, you obviously want to win the business, but if you’re not also thinking about the value of the experience for their development, win or lose, then this post is dedicated to you… and your education on why those big at-bats are absolutely critical to their future success.

Keeping your All-Star Closer on the Mound

Keeping your All-Star Closer on the Mound

This installment seems pretty intuitive at the surface, so stick with me as I go a little deeper on the concept of why taking less value-adding activities away from your rainmakers makes sense.  Also, we’ll spend a little time on the collateral benefits to the organization of freeing up your best closers’ time.

There are essentially two paths where this initiative can go once things start moving and your rainmakers have more time:

  1. More energy with/on current volume of prospects
  2. Same energy with more prospects

Sales is about getting your hitters their at-bats

Sales is about getting your hitters their at-bats

Hopefully your sales team is made up of one of two types of people, or both:

  1. a) experienced closers
  2. b) young guns that are quickly on their way to being closers

If you have lingering mediocrity in your sales team, or even worse, you don’t have one or aren’t sure, let me know and I can point you to some great books or consultants to help you get the right people on your sales bus. 

This piece is about execution and results, so we will assume you have already scouted and selected your team. We’re going to talk about a critical step yielding the sales growth you’re after.

Inside Sales, science feeding art

Inside Sales, science feeding art

There is absolutely an aspect of art in the execution of a successful sales process.  But there is also absolutely a needed aspect of science to sales in order for your business to be as successful as it should be. 

This post, and a series of posts to follow, are intended to be at least thought-provoking, if not instructional, on how to approach your own sales funnel and client acquisition planning.  In later posts, I will share thoughts and processes on how to make decisions on execution plans related specifically to inside sales activity and early-funnel movement.