If you’re new to an inside sales position, picking up the phone can be intimidating. It’s human nature to fear the unknown and you don’t always know who is going to be on the other side of the phone or what objections you’re going to face. These feelings are perfectly normal and the only way to truly overcome them are repetition and experience.
Here are a handful of tips to keep in mind as you begin your inside sales journey.
Everyone is Human
You’re doing nothing more than trying to connect with another human being. How do you think they started their business or got the job? They had to sell themselves as well at one point to get to where they are today. Even if we don’t realize it, we’re all in sales.
The Worst You Can Hear is “No.”
That’s literally it. What’s the worst that can happen? Each “no” is one interaction closer to a “yes.” No matter it be on the job or your personal life, we’re programmed to respond negatively to rejection. You just have to keep grinding and move on to the next prospect.
Keep a Positive Mindset
Hopefully, you have a defined target market and a product or service you believe in. If so, you’re doing nothing more than helping your prospects. Each minute you wait to call is another minute they don’t know you exist. Reach out, say hello, make an attempt to understand a little more about who they and what they do to further qualify whether or not they’re a good fit.
Embrace Your Interactions as a Learning Opportunity
No one is an expert at anything the first time they try. Not the top sales rep, your sales manager, or your CEO for that matter. They earned their positions by trial and error, learning over a period of time. You will have to go through the same learning curve to understand what works and what doesn’t about your approach.
Celebrate your victories and learn to laugh off your failures. You won’t ever be able to please everyone you interact with. Keep a smile, joke around with your peers when you run into someone particularly rude or if you happen to stumble over your words, then move on to the next.